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CJLA FAQs

<ul><li style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 14px;">Once your order is placed, a confirmation email will be sent to the email address associated with your order. If you placed your order a week ago or more and have not received that email, please reach out to our customer care team <a href="https://www.carlyjeanlosangeles.com/pages/contact-us">HERE</a> and they would be happy to help!</li><li style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 14px;">Orders generally take 24-72 hours for processing and the order status will appear &#x201C;Unfulfilled&#x201D; until it has shipped. Once it has shipped you will receive an email confirmation with a tracking number.</li><li style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 14px;">You are also welcome to sign up for up-to-the-minute tracking notifications on your phone using the SHOP app. &#xA0; You will be invited to sign up using the link on your order confirmation email as well. &#xA0;Please let us know if you need further assistance!</li></ul>

Once your order is placed, a confirmation email will be sent to the email address associated with your order. If you placed your order a week ago or more and have not received that email, please reach out to our customer care team HERE and they would

How to Track an Order

Shipping & Order FAQ

How To Return

How to Exchange

Store Credit

International/Canada/APO adresses

Return Policy

My Return Label Won't Print

Can I return my order if I redeemed rewards points for a discount?

Returns & Exchanges

Can Changes be Made to an Order?

Can an Order be Cancelled?

Where Is My Package?

How Long Will My Order Take?

How Much Is Shipping?

International Shipping

Do You Offer Expedited Shipping?

FREE SHIPPING??

How Do I Edit My Shipping Address in My Account?

Route Package Protection & Tracking

Live Chat

Contact Us!

Why do you not offer phone support?

Need Quick Help? (:

THE CJLA APP!

Need More Help?

Pricing & Forms of Payment

Shop Pay Installments

Physical Gift Cards

Digital Gift Cards

Payment Methods & Gift Cards

What is a Capsule?

Capsule Guide

How Do I Sign Up?

What are the advantages of becoming a rewards member?

I already have an account. Do I need to create a new one to earn rewards?

Where can I find all of my rewards account info?

Will I receive points for purchases I made prior to creating my rewards account?

What If I have an old email address or multiple email addresses and want to combine my accounts & earnings?

How do points convert to dollars?

How does the referral program work?

Is there a limit on how many points I can earn?

I have earned points and entered a new tier with my last purchase, but now I want to return it. What will happen to my reward?

Do points ever expire?

How is my tier determined?

Does it cost anything to begin earning points?

How do I redeem my points?

How will I know which rewards tier I am currently a member of?

How will I know when I have reached a new tier?

Rolling year

How do I get a birthday reward?

How do I redeem my reward points at checkout?

Why didn’t I earn points on my purchase?

I should have earned points for a purchase/incentive but I did not see my account balance change. Did I get credit?

I have referred several friends but haven’t received any points for it. Is there something else I need to do?

I received an error message when referring friends through email referral box. What went wrong?

How to Track an OrderUpdated a year ago